Bell's WIN Auto Express 'Driver Power' Award!
BELLS CROSSGAR AWARDED AUTO EXPRESS
‘DRIVER POWER – DEALER OF EXCELLENCE’ STATUS
Bells Crossgar are celebrating after being officially named a ‘Driver Power – Dealer of Excellence’ in the ‘Driver Power- Dealer of Excellence Programme’ 2016 by Groupe Renault UK and the UK’s biggest-selling motoring magazine, Auto Express.
The local dealership was nominated for the award in February after it performed strongly in Groupe Renault UK’s in-house Customer Satisfaction measures.Together with 22 other nominated dealerships, Bells Crossgar was then subject to an in-depth independent customer care evaluation by Driver Power. Focusing on the results of an extensive customer satisfaction survey, the findings by Driver Power confirmed that the local dealership was delivering a level of service that verified it as a ‘Driver Power – Dealer of Excellence’.
Bells Crossgar was presented with the coveted award by Paul Flanagan, Groupe Renault UK, Managing Director, at the car maker’s mid-year national dealer conference in June. Charlie Bell, Dealership principal, said: “We’re delighted to receive this award which recognises how we’re making a really strong effort to provide our customers with a first-class experience every time they have contact with our dealership."
"To just be nominated for the award is a fantastic achievement and it’s reassuring to know that our team has been voted amongst the best of the best by such a respected organisation as Driver Power and has been judged to exceed their exacting standards."
Congratulating the dealership, Groupe Renault UK’s Mark Crockett, Director of Total Customer Experience, said:
"Bells Crossgar can feel very proud with its performance. Our commitment to improving quality and standards across the board has never been higher, and we established this unique partnership and initiative with Auto Express and Driver Power to offer customers a transparent, independent verification of the customer experience our Dealer partners are delivering. Customers of Bells Crossgar can rest assured that they will receive the very best service and their motoring requirements are in the safest of hands.”
Established earlier this year by Groupe Renault UK and Auto Express magazine, the Driver Power Dealer of Excellence programme is an accreditation programme that seeks to identify, recognise and reward automotive dealerships that provide excellent customer service. It is backed by the expertise of more than a decade of conducting the annual Driver Power Survey, the UK’s largest independent automotive satisfaction study.
For more information about the Renault range or to book a test drive, visit Bells Crossgars showroom now, call 02844833233 or visit www.bellscrossgar.com.
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