NOW HIRING: CUSTOMER SERVICE REPRESENTATIVE (FULL TIME & PART-TIME ROLES AVAILABLE)
Customer Service Representative (Full-Time & Part-Time Positions Available)
Bells Crossgar are looking for customer service superstars who will ensure our customers’ personal experience remains at the heart of everything we do.
What would I be doing?
As a customer support representative, you will be the first point of contact for both our sales and service departments customer base, responding to multi-channel queries. We strive on offering the very best levels of customer service and believe that "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job. Tasks include-
- Supporting the business and consumers via inbound calls, text messages and email.
- Resolving product and aftersales queries and questions regarding online accounts and customer orders, reporting to the General Manager.
- Complaint handling and resolution
- Offering in-depth product knowledge of our products and services.
- Monitoring and engaging consumer questions that come through Social Media
- Ensuring the best consumer experience possible is provided to each and every one of our customers on contact.
- Helping drive sales activity where appropriate and conducting customer surveys.
We are looking for...
We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. We especially value candidates with:
- Previous customer service experience, especially those with call centre experience or a consumer facing role.
- The ability to build relationships
- Experience of working and collaborating with internal departments
- The ability to multitask
How to Apply?
Email a copy of your CV to firstname.lastname@example.org to apply!
Job Type: Full-time & Part-Time Positions Available!
- Customer Service: 1 year (Required)
- GCSE’s or equivalent (Required)