Customer Service & Feedback

HOW DID WE DO?

Let us know about your recent experience with us

At Bells Crossgar Motors our main aim is to ensure you, our customer, will continue to have a positive experience from the beginning of your purchase, right through to every encounter with us thereafter. We'd like to hear your feedback, both good and bad, so that we can improve our services and maintain high standards of customer care. Your feedback will be passed directly to our customer experience department to be addressed immediately.

GET IN TOUCH:

Email us: kathryn@bellscrossgar.com

Write to us: Charles Bell, Bells Crossgar Motors, 1 Downpatrick Road, Crossgar, County Down, BT30 9EQ

Call us: 028 44 833 233

Leave Feedback Here >>

Bells Crossgar Motors take all complaints very seriously and we will aim to solve your issue within 8 weeks. However, if you are unhappy with our decision on the matter, we recommend that you refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free and independent service available to consumers who have a complaint about a financial product or service.

The contact details of the Financial Ombudsman Service are:

Website: www.financial-ombudsman.org.uk

Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Telephone: 0800 023 4 567 or 0300 123 9 123

For more information please read the Financial Ombudsman’s leaflet “Your Complaint and the Ombudsman” which is available at: http://www.financial-ombudsman.org.uk/publications.

Bells Crossgar Motors are regulated by Automotive Compliance Ltd.

You can contact them with any complaints regarding your finance product via the following address:

Address: The Factory, 44 Alfred Street, Gloucester, GL1 4DD

Telephone: 01452671560

Email: complaints@automotivecompliance.co.uk

ABOUT BELLS CROSSGAR:

Bells Crossgar Motors NI have over 50 years experience in car sales & servicing, and we're proud to be your local award-winning new & used car dealer in County Down! We're a one-stop shop for all your car needs, having just recently completed a full renovation of our car showrooms to meet all the needs of todays customer.

Our services & facilities include:

• Three Car Franchises
• Over 100+ cars available at our Used Car Centre NI
• Motability Scheme Accredited
• Car Servicing Centre
• Accident Repair Centre
• Dog Friendly Facilities
• Fastfit Tyre & Servicing Centre NI
• Parts & Trade sales
• NHS/ Civil Service /Public Sector Discount

Leave Feedback >>