Customer Experience Executive (Full-Time)

Location: Crossgar, County Down

Status: URGENT

Due to growth and expansion, Bells Crossgar Motors are seeking a Customer Experience Executive (Full-Time).

If you're a real people-person with super organisation and problem solving skills, then we need to hear from you! We want to make sure our customers have a positive experience during every single experience with us - that's where you come in.

Working alongside the General Manager, Aftersales department, and Sales department you'll be responsible for ensuring all customer requests and enquiries are completed and resolved in a timely, professional and efficient manner.

Key Responsibilities:

  • Providing first-class customer service by telephone and email.
  • Providing help and advice prior, during and after customer appointments, to ensure that customers feel confident with their order.
  • Working closely with our Sales and Aftersales departments to ensure the end-to-end customer journey is positive and efficient.
  • Communicating with our manufacturer to answer queries and exceed customer expectations.
  • Follow up with our customers via telephone and email to ensure they are happy with their recent experience
  • Manage any complaints, working closely with the General Manager to resolve these in a timely and efficient manner
  • Communicating any issues to the General Manager in order to achieve a positive outcome
  • Using data to make responsible decisions about appropriate course of action
  • Referring customer requests and enquiries to the appropriate departments or persons
  • Helping with other business tasks as needed

Essential Skills & Attributes:

  • Passion for customer service
  • Strong Communication & Interpersonal Skills
  • Administration with excellent attention to detail
  • Ability to work as part of a team
  • Ability to work independently
  • Positive, hardworking attitude
  • Ability to remain calm and controlled
  • Competency with numbers
  • Ability to explain product and service information in a clear and an understandable way.

Desirable Criteria:

  • At least 2 years’ experience in a Customer Service based role
  • Ideally 1 years' experience in an administrative and/or telephone-based role
  • Experience within the retail sector advantageous
  • Previous experience using order management systems and CRM
  • Experience of order processing, data entry and providing quotations
  • Confident resolving customer conflict

Salary discussed at interview stage.

To apply for this position please send a copy of your CV to

Applications close on the 10th of May 2021.