Customer Experience Executive (Full-Time)

Location: Crossgar, County Down

Status: URGENT

Due to growth and expansion, Bells Crossgar Motors are seeking a Customer Experience Executive (Full-Time).

If you're a real people-person with super organisation and problem solving skills, then we need to hear from you! We want to make sure our customers have a positive experience during every single experience with us - that's where you come in.

Working alongside the General Manager, Aftersales department, and Sales department you'll be responsible for ensuring all customer requests and enquiries are completed and resolved in a timely, professional and efficient manner.

Key Responsibilities:

• Providing first-class customer service by telephone and email.
• Providing help and advice prior, during and after customer appointments, to ensure that customers feel confident with their order.
• Working closely with our Sales and Aftersales departments to ensure the end-to-end customer journey is positive and efficient.
• Communicating with our manufacturer to answer queries and exceed customer expectations.
• Follow up with our customers via telephone and email to ensure they are happy with their recent experience
• Manage any complaints, working closely with the General Manager to resolve these in a timely and efficient manner
• Communicating any issues to the General Manager in order to achieve a positive outcome
• Using data to make responsible decisions about appropriate course of action
• Referring customer requests and enquiries to the appropriate departments or persons
• Helping with other business tasks as needed

Essential Skills & Attributes:

• Passion for customer service
• Strong Communication & Interpersonal Skills
• Administration with excellent attention to detail
• Ability to work as part of a team
• Ability to work independently
• Positive, hardworking attitude
• Ability to remain calm and controlled
• Competency with numbers
• Ability to explain product and service information in a clear and an understandable way.

Desirable Criteria:

• At least 2 years’ experience in a Customer Service based role
• Ideally 1 years' experience in an administrative and/or telephone-based role
• Experience within the retail sector advantageous
• Previous experience using order management systems and CRM
• Experience of order processing, data entry and providing quotations
• Confident resolving customer conflict

Salary discussed at interview stage.

To apply for this position please send a copy of your CV to marketing@bellscrossgar.com.

Applications close on the 10th of May 2021.