We are Northern Ireland's 'Dealer of Excellence' 2015!
BELLS CROSSGAR MOTORS ARE NORTHERN IRELAND'S
CHOSEN 'DEALER OF EXCELLENCE'!
Bells Crossgar have been awarded the J.D Power 'Dealer of Excellence' award, the only car dealership to do so in Northern Ireland!
The honour was bestowed after the Bells Crossgar Team successfully completed a two-part evaluation process,consisting of an in-depth customer care evaluation by global market research experts J.D Power, which was then followed by a full on-site audit.
First,dealers had to achieve requisite service satisfaction scores, based on customer feedback from their most recent service visit, of which Bells achieved one of the highest scores in the UK. The dealers then had to complete an on-site evaluation based on a number of dealership best practice areas.
Only 20 dealerships nationwide,including Bells Crossgar, achieved the highest standards to receive Dealer of Excellence status.
Charlie Bell, Dealership Principal of Bells Crossgar , said:
"We are delighted to receive this award. Our team work very hard every day to ensure the best service possible is given to our customers. The criteria for the award was very strict and J.D Power’s scrutiny was intense, so knowing we are rated as ‘excellent’by them and amongst the very best in the country is a great testament to the whole team here at Bells Crossgar”.
Congratulatingthe recipients, Renault’s UK Head of Network Quality and Training, SteveWhitcombe, said: “We launched the ground breaking J.D Power Dealer of Excellenceprogramme last year and it’s really helped to focus the minds of our network onthe importance of customer care, the customer experience and to drive realimprovement”
J.D Powerhas been capturing and analysing the voice of the customer across more than adozen industries globally for more than 45 years. It aims to trulyrepresent the voice of the customer to drive improvements of products andservices, and ultimately business results,for companies globally.
For moreinformation about the Renault range or to book a test drive, visit BellsCrossgar’s County Down Showroom now which sells Renault, Peugeot, Dacia,full aftersales services & the tyre & valet centre or alternatively call 02844833233.
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